Navigating Cloud Based SLA's


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	Fiber Too Expensive? Try EoC As business applications become more and more demanding and dependent on IP and Ethernet protocols, Carrier Ethernet has emerged as the WAN technology of choice for enterprise access. Carrier Ethernet promises an efficient, simple, scalable and cost-effective solution whether you are using it for dedicated internet access, connections to cloud applications, or VPN. Ethernet for business applications is estimated to grow substantially through 2015. Of course, fiber optic connectivity is the preferred method service, but Ethernet over Copper (EoC) has become a strategic choice as well for its competitive price and service. There are a few main reasons why companies may choose EoC, among them : 1. It’s Ethernet. Some new technologies promising broadband service may only be used for internet access or basic voice service. Ethernet meets business-class symmetric service requirements, providing scalable, reliable and manageable features. EoC delivers the service businesses have come to expect. 2. Fiber options may be very limited. Currently only about 30% of businesses have access to fiber. The cost to upgrade is very expensive, and it takes anywhere from 6-18 months to install. Many companies do not want to wait that long, or invest so much money in the service. Most facilities are connected to the legacy copper voice network, which makes it easy to transition to EoC in a matter of weeks. Many providers have found they can increase speeds ten-fold with EoC, which may be enough for most companies. 3. EoC is on par with fiber. Nearly all service providers have multiple service classes, including many premium products, in order to deliver the customer experience your company needs. Most of them are able to provide a service equal to fiber-based Ethernet services. 4. Innovations in technology have advanced EoC capabilities. New generations of EoC edge and aggregation equipment have increased capabilities to over 15 Mbps symmetric per copper pair, and providers can now deploy 200+ Mbps Ethernet. This gives you the service at a fraction of the cost. The popularity of carrier Ethernet for business WAN service creates the demand that can’t be completely met with fiber. Advances in EoC give businesses a good alternative that provides equal service at a fraction of the cost.

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	Navigating Cloud Based SLA’s If you are used to negotiating with your carrier for your SLA you may be in for a surprise when looking at cloud based services. You will find that they are very basic and have standard terms that companies are not willing to deviate from. Cloud providers argue that any deviation from their standard agreement will impede their ability to deliver on the value and overall economies of scale which is present in the cloud’s shared resource pool and multi user computing architecture. Because of the allocation of resources inherent in the cloud concept, concessions cannot be made from standard terms of service. You may also be surprised at the limited wording on the contract. Given that the cloud market is so immature and continually evolving, as well as the fact that many cloud providers are small companies or even startups, in many cases only the bare minimum is covered. What you will probably find is that instead of specific benchmarks such as you are used to seeing in your telecom contracts, there will be some very general loose terms to describe things like uptime and availability. Only a very few suppliers are willing to promise things like 100% service uptime, and two to eight hour response times for outages. If these are things that are important to you as you navigate this new technology, be sure that you consider all options carefully before committing to any long term contract.